Shipping Policy
At Havaianas, we are committed to delivering your orders promptly and transparently across the United States. Please review the key details below regarding order processing, shipping timelines, fees, cancellations, returns, and refunds.
Order Processing
We typically process all orders within 1-2 business days after your payment is confirmed. During holidays or periods of high order volume, processing may take longer.
Shipping Time and Fees
Once processed and shipped, please allow 5-10 business days for your order to arrive. Shipping fees depend on your specific order details and are clearly shown during checkout.
Shipment Tracking
After dispatch, you will receive tracking information to monitor your shipment. Please allow some time for the carrier to update tracking statuses.
Order Cancellations
You may cancel your order within 12 hours of placing it. To do so, contact our customer support immediately at nkenji850@gmail.com.
Returns
Return requests are accepted within 30 calendar days of delivery. Customers are responsible for return shipping costs unless the item received was defective, damaged, or incorrect.
Refunds
Once we receive and inspect your returned items, refunds are processed within 5-7 business days.
Additional Information
- Estimated delivery times may vary based on destination, customs, and carrier performance.
- Delays could also result from weather conditions, transportation disruptions, or holidays beyond our control.
- If you have questions or need assistance regarding your order or this policy, please contact us at nkenji850@gmail.com.